Shipping

Returns and Exchanges

• General: All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns.
• Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 35% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.
• Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
• Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.
• Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.
• Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.
• Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to dealership.

Low Price Guarantee

Process, Eligibility Requirements and Exclusions:

Process:

• 1. Prior to ordering submit your price match request including the URL of the site where the lower priced item was found, by
• e-mail to parts@gssuzuki.com, by phone at 940-691-6570.
• 2. Customer Service will review all price match requests for eligibility (see requirements and exclusions below).
• 3. After review, our parts department will contact you by return e-mail or phone to assist you in placing the order.

Eligibility:

• Competitor website must be an authorized U.S. dealer.
• Product must be new and in stock in the same size, color and year (if applicable)
• Lowest price guarantee not valid with any other promotion/discount.
• Any applicable shipping and/or handling fees will be included when calculating the price difference.

Exclusions:

• Closeout / Clearance Items
• Orders placed through Amazon.com
• Backordered Items
• Blemished Items
• Demo Models
• Factory Seconds
• Free with Purchase Items
• Free Shipping Offers
• Competitor Coupons
• Auction Websites – such as eBay
• Verbal Quotes

Sales Tax

• Sales tax is charged on instate orders if required by law.

Payment Methods

• Orders accepted via secure online order form only. Most major credit cards are accepted. Credit card purchases verified for your protection.

Backordered Items

• Backorders: If an item is backordered, we will notify you via e-mail. Shipments scheduled more than 30 days after the order date: We will notify you via email and give you a cancellation option. Filling backorders: Backorders will be filled before new orders when the backordered items become available.

Policies

• Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices on the website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason.

Secured Online Shopping

• We guarantee your order's privacy and security over the web, with all transactions utilizing an SSL secure server connection. Verisign, Inc., provides our Secure Server Certificate through Dominion Enterprises.

Bring your bike in and put it on consignment FREE. We offer professional salesmen storage clean-up and FREE Internet advertising. When you bring in your bike you name your price and it cost you nothing as a seller.   When people are shopping for motorcycles one thing you can guarantee is that they will check out     G&S Suzuki first. When you consign your bike here at G&S you will have ever buyer in town looking at your bike whether you are at work or out playing   you will always have a salesman working for you. call us at 940-691-6570 or just bring you bike in an   our sales staff will help you get your bike sold in no time.